Q

ADSL setup causing error message

Whenever I try to install ADSL my computer shuts down several times and gives the following message: "Windows has made a protection mistake. Restart your computer." This happens each time I start the computer. I'm using Windows ME. My hard drive was already reformatted twice since, but it hasn't helped. What's wrong?
It sounds like either the software or a device driver that is installed as part of your ADSL setup may be causing a conflict. Without more specific information, it's hard to follow up. I would try uninstalling the software to see if it resolves the issue, and then follow up with your DSL provider's tech support to troubleshoot it further.
This was first published in March 2005

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