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Blue screen of death appears; no discernible cause

Our OS is Win2K SP4, with all critical updates installed thru May 4, 2004. The machine is a Dell 640 laptop (Phoenix BIOS). The user occasionally gets a BSD (started Apr 29 04): Stop 0x00000077 Kernel_Stack_INPAGE_ERROR (0xC000000E, 0x00000000, 0x0020E000)

No new hardware or apps have been installed the last 2 months. I researched MS, could not find parameters listed; ran Diagnostics, all checked good (memory, HD, etc.)

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This issue can occur when a requested page of kernel data cannot be read from the paging file into memory, or if you have a boot sector virus. For more information, check out Microsoft Knowledge Base Article 228753.

This was first published in June 2004

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