Q

Clients face delays when viewing e-mails through Outlook

We have clients using Outlook 2002 running on Windows XP. Our Exchange server runs on Windows 2003. A few of our clients face delays whenever they try viewing their e-mails through Outlook. In particular, one of the users set his Outlook with the Auto Preview function which even takes more time. Any ideas what I can do?
One common reason for serious delays with Outlook clients connecting to Exchange is internal DNS settings. Make sure the DNS settings for that particular workstation are set correctly -- i.e., if you are using DHCP, make sure that the computer is picking up the correct DNS server for your organization and is not resolving to an external DNS server.
This was last published in May 2004

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