Q

Getting the blue screen of death in Win2k Pro when working on graphics

I have a HP Pavilion running Windows 2000 Professional. It works pretty fine. I have no problems with it except for this one problem that has evaded all service technicians I have met so far. Let me explain the problem:

I work as a multimedia developer. So I deal with a lot of graphics. When I am working on some graphics, my computer all of a sudden shows the blue screen of death and restarts. The message it gives is "core memory dump...something." Then the Event Manager creates a log that gives this report: ""The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xc0000005, 0xa015625a, 0x00000000, 0x020c053f). Microsoft Windows...

2000 [v15.2195]. A dump was saved in: C:WINNTMinidumpMini021402-03.dmp."

Can you tell me what the problem is? I have asked a lot of people and no one has been able to help. I sent my laptop back to the help desk, but they just re-image my hard disk and send it back. That hasn't helped. Any help would be much appreciated.

It is probably a conflict between the video driver and some other core component of the system. The only possible way to discover the problem is to send the memory dump file to a Microsoft technician who can analyze the results.
This was first published in April 2002

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