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Help disabling notifications in Symantec Mail Server

On our Exchange Server, users are receiving "Subject: Symantec Mail Security detected that you sent a message with an unscanable attachment or body (SYM:10303815050676881977)." I went to the server to check the Symantec Mail Security logs and see all from 3/4 only and one from 3/5 saying "Started Scan: Nightly" -- nothing else. I tried to do a manual scan on only 1 mailbox but it never finishes and says Scan State: Interrupted. Any ideas on why scan will not complete or logs being written? Also how can I stop the continuous e-mail to these users? It seems to have problems with only certain attachments.

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You can disable notifications in Symantec Mail Server in the SMS administration console. Go to the Configuration tab of your server group and click on "Notifications/Alerts Settings." You can configure the behavior of notifications to administrators, recipients of infected emails, and senders of infected emails. I tend to turn off most of these notifications, especially to senders since the FROM: header is usually spoofed in virus-infected emails.

This was first published in May 2005

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