Q

How to get rid of a popup error message

I keep having these boxes pop up that say ~ Error loading C:PROGRA~1INTERN~2lnetkw.dll. It then says the module cannot be found. I need to know how to get rid of it! I don't know a lot about computers, and I've asked people to help before and honestly they go in way over my head! Can you please help me using terms that I can understand?
This could be a remnant of a program that did not uninstall completely, but is still being called by something on your system. An Internet search did not turn up any common files names Inetkw, so I'm not sure where to tell you to start. The ~line means that the normal file names have been shortened so that it could be understood by older programs that could only read 8 characters. C:\Progra~1 is really C:\Program Files, and Intern~2 should be the second folder that starts with those letters. (C:\Program Files\Internet ….) The most common place that this shortcut may be is in your startup folder. Click Start > Programs > Startup and check the shortcuts in the menu (by right clicking on them and choosing properties) to see if any point to the file C:\PROGRA~1\INTERN~2l\netkw.dll

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This was first published in November 2004

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