Q

Outlook Express claims Internet connection is lost

Every time I access Outlook Express (XP), I get an error "Your Internet connection has been lost." But, this is not true; my Internet connection remains on. I have no problem using Outlook (Office 2000).
First, I would start with checking your Outlook Express connection settings to make sure that match what you are using for Outlook 2000. The second thing I would do is update and run a virus scan. There are a number of Trojan Horse programs that use fake error messages to trick users into revealing their user names and passwords (Spartan Horse comes to mind).
This was first published in June 2004

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