Q

Problem getting patches with Windows Update

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I have a Windows 2000 Advanced Server that I've been securing using the Windows Update feature. In the past four months, I've run into a snag that has become more and more problematic as Microsoft moves its patching solutions to the "Windows Update" interface only.

What happens is that Windows Update will start, perform the scan of the server and come up with the required, recommended and new driver solutions. When I click on the "Review and Install" button, the download window will open, the licensing window will open, I can accept the licensing, the download progress bar will appear, but then nothing happens. Nothing will download.

I've tried all the solutions that I could find on TechNet and the Microsoft Knowledge Base including installing the latest VB scripting version 5.6 (and patch), clearing the temporary Internet files and history, clearing the Windows Update folder, creating a new WUHISTV3.LOG file, etc. -- all to no avail.

It used to be that I could install the patch by going directly to the MS Tech Bulletin and download it from that link, but lately MS has seen fit to only allow downloads via the Windows Update interface, which in my case doesn't seem to work. How can I either fix the Windows Update feature or obtain the patches? I'm starting to miss out on more and more patches. Thanks in advance.

You can download the specific service pack and hotfix files from the links found in their own Knowledge Base documents. These are easy to find for security documents, just go to TechNet and access the Security Bulletins section. For non-security patches, you'll need to find the name of the patch, error or the Q number for the exact document to locate it.

Another option is to employ Software Update Services (SUS), which allows you to bring the functionality of Windows Update into your environment and grants greater control over the distribution of updates. With SUS you can download all available update elements to a distribution folder. Then you can distribute them to your network clients either manually or GPO-based automatically. In your case, you can pull the necessary files from this distribution folder and install them manually one by one.

You may also think about reapplying the latest service pack or performing and upgrade/repair install. It sounds like a driver or install routine is damaged and is not allowing the switch over from the download process to the installation routine via Windows Update.

You may also be able to find additional ideas by searching for this issue at TechNet.

This was first published in November 2002
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