Q

SMS remote control won't work on traveling laptops

After laptop-using travelers leave the country and returns, we are not able to use SMS to remote control them. It still has their old IP address listed. I've tried increasing the frequency of the heartbeat discovery. Would you know why we can't remote a lot of users? We are using SMS 2.0 SP4 on Windows 2000 servers. We have one primary and three secondary sites. Thanks.
Have you talked with your network folks to see about changing the DHCP lease? You may have changed the heartbeat, but the IP address may not have changed. Or the WINS database may be slow to update the records. This would indicate a network problem, so again you may want to have a chat with the network folks. You might also want to try forcing a hardware inventory on these computers reintroduced into the network.
This was first published in June 2003

Dig deeper on Windows Operating System Management

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

SearchServerVirtualization

SearchCloudComputing

SearchExchange

SearchSQLServer

SearchWinIT

SearchEnterpriseDesktop

SearchVirtualDesktop

Close