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SMS remote control won't work on traveling laptops

After laptop-using travelers leave the country and returns, we are not able to use SMS to remote control them. It still has their old IP address listed. I've tried increasing the frequency of the heartbeat discovery. Would you know why we can't remote a lot of users? We are using SMS 2.0 SP4 on Windows 2000 servers. We have one primary and three secondary sites. Thanks.

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Have you talked with your network folks to see about changing the DHCP lease? You may have changed the heartbeat, but the IP address may not have changed. Or the WINS database may be slow to update the records. This would indicate a network problem, so again you may want to have a chat with the network folks. You might also want to try forcing a hardware inventory on these computers reintroduced into the network.

This was first published in June 2003

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