- You may have installed the software/drivers while logged on as administrator and indicated that they only be present for the current user, thus no other users could access them.Step 2 of 2:
- Your system may be configured to prevent driver installation by all but the administrator, and/or the drivers for the USB device are not-properly signed and are being restricted when the OS attempts to install them.
I would contact the scanner manufacturer for their recommendations on a repair.
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