Q

Users can't access Office 2000 in XP Pro

After I upgraded Win2000 to XP Pro, when I log into the computer as administrator, I can use any part of Office 2000. If anyone else logs onto that computer, they can't use any parts of office. It asks for the CD. I put the CD in, and it says it can't find the data file it asks for, but it is on the CD. I can see it there. I have given people admin rights, and they still cannot use Office. How can I fix this?
You may need to uninstall Office and reinstall it as the system administrator. It sounds like certain permissions in the program were not translated correctly when you performed the upgrade (another argument against in-place upgrades as opposed to clean installs!)
This was first published in September 2003

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