I have one MS exchange server on my network. My users complain some times they can't access their Outlook e-mails from remote locations. They use Securemote to create a tunnel from the Internet to my network. What could be the problem?
Can you ping the servers that house your network drives by IP address? By DNS name? If you can't even reach an IP address, it means that you're having connectivity issues. Use tracert or pathping to determine where the connection is being lost. If you can ping an IP address but not the machine name, check your DNS or WINS settings, especially if you have any static entries in your WINS database. If the issue is within OWA, you can reference the following MS white paper for detailed checklists in troubleshooting OWA in Exchange 2000: http://support.microsoft.com/?kbid=326303.
This was first published in July 2004