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Users getting disconnected at least 10 times per day

I am running TS on Windows 2000 Advanced Server on 512K T1. Our clients are using DSL/cable with Netgear FVS318 VPN Firewall along with software policy for connect. Users are getting disconnected at least 10 times per day. I have tried everything. The system can either be idle or the users can be in the middle of data input and TS session freezes. Any suggestions?

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I'd check to see if this is a problem for people accessing the Terminal Server from the LAN. If it's not, time to check with the DSL company to see if there's a problem with the connection. Your description of "freezes" confuses me slightly, though: are you talking about the terminal sessions just disconnecting, or is the Terminal Server itself locking up?

This was first published in April 2004

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