What is an ISEB Manager's Certificate in IT Service Management? And can you tell me what ITIL is? These both were requested in a recent job description.
For information about the ISEB Manager's Certificate in IT Service management, please see this Web site. You'll also want to read the guidelines at this site.
As far as I can tell, this is a professional development effort that combines training and exams to advance already-certified managers -- who must first obtain an ISEB/EXIN Foundation Certificate in IT Service Management (or the ISEB Network Service Management Certificate, which gives exemption) -- into more senior certifications in the specific areas of service support or service delivery.
As far as ITIL goes, that refers to the IT Infrastructure Library, a largely European approach to managing IT services, supported by British Standard 15000 (BS15000). See this Web site for more information.
It sounds like you're considering employment somewhere in the European Union, if not in the UK. Good luck and hope that helps!
Dig deeper on IT Career Development and Training
Related Q&A from Ed Tittel, Networking Career, Certification Expert
The cyber security skills shortage comes from an aging workforce and lack of interest in security among students. Emphasis must be put on education ...continue reading
Career expert Ed Tittel discusses which Microsoft certifications he considers most important for those pursuing a career in .NET.continue reading
Career expert Ed Tittel helps guide a reader toward the correct certs for meeting his goal of working in the network administration field.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.