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When I try to print from the Web my desktop reboots

I recently set up a laptop with Windows XP over a wireless network to share a printer attached to my desktop running Windows 2000. The desktop is my connection to NTL broadband via a router. When I print from my laptop in MS Word everything is ok, but if I try to print from the Web my desktop reboots and nothing prints. Any ideas what would make my desktop reboot?

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Be sure that you are running the latest service pack for the operating system, the browser, as well as whatever version of Microsoft Office you're running. It's possible that a DLL has become corrupted. You should also try re-installing or updating your printer drivers for the same reason.

This was first published in March 2004

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