Q

Why am I getting an Active Directory error message when trying to start Active Directory Users and C

Expert Laura E. Hunter explains to a reader why he is getting an Active Directory error message when attempting to start Active Directory Users and Computers.

I am running Windows 2000 Server as my primary domain controller and running Active Directory. I installed Windows 2003 Server tools on a Windows XP Pro computer to manage my users, etc. The XP machine is in the domain. However, when I try to start Active Directory Users and Computers from the XP computer, I receive an error message saying "Naming information cannot be located because: The specified domain either does not exist or could not be contacted."

Can you help me fix this?

In most cases, this error occurs because of improperly-configured DNS. Be certain that your XP workstation is pointing to a DNS server that can resolve the A and SRV records associated with your Active Directory domain, (and not, for example, pointing to your ISP's DNS server.)

This was first published in March 2006

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