Q

Why can my Win2k machine see my printer but not be able to connect to it?

I had installed a HP 970Cxi printer on a Win98 machine and shared it out. Everyone was printing fine from this printer. However, a new Windows 2000 machine was not able to connect to my printer. The Windows 2000 machine can see the printer, but simply can't connect to it. I have tried all means to try to get it to work, but to no avail. Can you help?
Have you installed the Windows 2000 drivers for this printer? The W98 driver will not work with Windows 2000. De-install the printer at the W2K machine and install the drivers locally then connect to the shared printer. Alternatively, and to get better performance, connect the printer directly to the W2K machine and share it from there.
This was last published in January 2002

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