The only way to clear this is for a domain admin to connect and restart the spooler service. I feel that this is fine temporarily, but there seems to be a bigger problem. This isn't a constant problem, but a few times a week is enough. There are no specific errors in the event log. Any thoughts on what we should do?
It sounds as though the spooler service may be crashing, possibly due to a poorly behaved printer driver. If you've recently added a new one, try removing it to see if the problem goes away. Barring that, make sure that all of your installed printer drivers are compatible with Terminal Services. There is no definitive list of Terminal Services compatible printers (however, you can call the printer vendor to get this information. Make sure that you are not using any kernel mode printer drivers. Also, try uninstalling all printer drivers and slowly add them back, one at a time, until you find the one that is not reacting well.
Dig Deeper on Network Printer Management
Related Q&A from Christa Anderson, WinIT
Expert Christa Anderson offers some ideas for monitoring who is connecting to a terminal server, and when they are connecting.continue reading
Expert Christa Anderson explains why it isn't possible to allow drive mapping with Windows 2000 Terminal Services.continue reading
Expert Christa Anderson advises how to map images on a network share for user on a terminal server.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.