Q

Win 2000 Pro stopped recognizing CDROM drive

About 10 days ago, my Win 2000 Professional system stopped recognizing my internal CD-ROM drive, which is the master device on the secondary IDE channel. Device Manager would show a CD/ROM drive on the system, but the drive itself was not configured properly, with a message that the device could not start, and a red exclamation point thru its icon.

I tried:
a) putting in two other CD/ROM drives.
b) Changing the master/slave jumpers and putting it on the slave device of the primary IDE channel.

The same problem persisted. I don't know what happened. The only thing I did recently was to install RealAudio v10, which could hardly have an effect.
When device manager indicates an error, it is usually very helpful to take a minute and look at the error code number assigned to it. There are over 30 error codes that can help you pinpoint the problem and resolve it. For detailed information about the Device Manager Hardware Error Codes, check out Microsoft Knowledge Base Article KB125174.
This was first published in June 2004
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