Definition

managed print services (MPS)

Managed print services (MPS) is the provision and oversight of business document output needs by an external service provider. 

MPS usually begins with a requirements assessment. The next step is typically a partial or complete replacement of existing hardware, including printers, faxes, scanners, photocopiers and multifunction (MFP) devices. From that point, the service provider oversees and services hardware and provides parts and supplies. An MPS provider may also monitor and report on usage, problems and user experience. 

Rather than dedicating internal resources to business activities related to printing, a company outsources them, freeing up those resources for activities that are more relevant to the business' main concerns.

Depending on the arrangement, MPS payment may be subscription-based or on a per-page basis. According to some other types of agreements, managed print services place each device under a monthly maintenance or management contract that includes all the consumables, pieces and parts that might be necessary to repair it. 

MPS providers are often vendors of printing equipment, such as HP and Xerox. 

Contributor(s): Ivy Wigmore
This was last updated in March 2014
Posted by: Margaret Rouse

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