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      • Contact center upgrades to clear up complex customer service

        Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels, many contact center managers are looking to upgrade the hardware and technologies that form the backbone of their operations. An upgrade, however, requires due diligence, careful planning and a trained eye on the prize -- improving the customer experience.

        In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies. First, Pamela DeLoatch details why outmoded technology -- not the people behind it -- is to blame for the bad rap often given to contact centers. DeLoatch also looks at the purported benefits of cloud-based operations -- for smaller companies, especially. Next, Sue Hildreth explains why customer service automation is a compulsory today. In her story, industry watchers serve up five best practices for ensuring the success of customer service automation. Christine Parizo finishes with a close look at the multichannel challenges facing contact centers and whether the cloud -- said by some to be a cure for fragmented customer service -- is all it's cracked up to be.

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      • Devising a security strategy for the modern network

        The network of today's enterprise is larger and more diverse than ever, which means there's more for hackers to attack. So as enterprises update their network security strategy to take into account the latest devices coming online, they must also prepare for the future, too. This TechGuide looks at the options for network defense today and in the near future, including how to spot vulnerabilities and how to rank them, too, so infosec pros can respond to inevitable attacks quickly and efficiently.

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      • Nailing down a business case for Oracle Fusion Applications

        Oracle Fusion Applications, a suite of enterprise resource planning applications, get a lot of air time. Still, evidence has shown that adoption has yet to hit a blistering pace. While Oracle promises the new applications will bring genuine business value to an organization, some of the hurdles -- among them, cost -- have kept businesses away.

        In this three-part guide, readers will benefit from an in-depth look at how well -- to the surprise of many users -- Oracle Fusion Apps thrive in the cloud. Further, they'll learn why and how to determine the best fit for their organization from Oracle's catalog. First, IT writer Robert Sheldon drills down on the development of Oracle Fusion Cloud Services -- how they came to be and where they're headed. And he gives a rundown of services offered. Next, Alyssa Johnson, Oracle Applications Users Group president, sits down for an interview and details the future of Oracle ERP systems and Fusion Apps. To close, ComputerWeekly writer Lindsay Clark explores the reasons -- despite high expectations for enterprise cloud applications and at least one notable example of a company running them -- Fusion Applications have yet to see a mass conversion.

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      • Cultivating IT Talent

        19 August 2014

        Includes:
        • Morrison Utility Services fills in holes faster with ETAdirect
        • Why digitisation transforms supplier relationships
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      • Identity management in the era of cloud and mobility

        Managing identity and access in the cloud represents a difficult challenge for IT administrators. Proper identity management contributes to a secure IT operation and is an element for a number of compliance regulations. For those and other reasons, an organization’s ability to control who accesses particular areas of an IT environment is important. Many IT organizations, however, aren’t succeeding; one Gartner report suggests almost half of businesses take the wrong approach to identity management. The cloud and the prevalence of mobile devices only adds layers of complexity to the problem. This handbook looks at tools and best practices that can help ensure an organization is properly handling identity management in the cloud. It will include discussion of tools and methods to manage authentication, how to work with cloud providers, and how Active Directory can and cannot help.

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      • Ten reasons to upgrade to Windows Server 2008 R2

        It's always difficult to make a change in your server operating system, especially if your current solution mostly meets your needs. But organizations running older versions of Windows Server should take a hard look at upgrading to 2008 R2, which offers a number of new features that can serve to increase productivity and lower the total cost of ownership (TCO). In this handbook we explore the enhanced capabilities of Windows Server 2008 R2 (Service Pack 1), including Hyper-V improvements such as live migration and dynamic memory. This handbook takes a look at BranchCache, the product’s automated caching capability, the DirectAccess remote management feature, several PowerShell enhancements and the product’s ability to reduce power consumption. We'll take a close look at how to get the most from your upgrade, including insights on what are the most useful third-party tools and what hardware options are best for your server needs. If you aren’t ready to make the switch just yet, we'll discuss what you can do in the interi m, including how to test and update your 32-bit applications to ensure they'll be compatible with the 64-bit Windows Server 2008 R2 platform.

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      • Windows Server 2008 R2 migration checklist for SMBs

        Data centers that are still running Windows Server 2003 or Windows 2008 should look to migrate at least some legacy servers to Windows 2008 R2 in order to take advantage of its greatly expanded manageability options. And as organizations move existing servers to new hardware, they also need to take a close look at consolidation and virtualization as a way to free up space in the data center. This handbook highlights key considerations -- taking an inventory of server roles, ensuring application compatibility, creating a migration target plan, and selecting the correct edition of Windows -- to make your Win2008 R2 migration a success.

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      • Windows Server 2012 migration station

        Windows Server has traditionally formed the cornerstone of the IT infrastructure in many organizations, and, for a majority of those companies, that will remain true. Enhancements in areas such as automation and scalability, however, make Windows Server 2012 much more of a cloud tool.

        This handbook provides details about what's changed in Windows Server 2012 and Windows Server 2012 R2. It also includes guidance on how best to bring Windows Server 2012's enhanced capabilities into a data center with as little disruption as possible.

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      • Evaluating hardware for Windows Server 2008 R2

        You might think selecting the right system to run Windows Server 2008 R2 would focus largely on price/performance factors. While these factors are high on the list, there are other key considerations. In this handbook, we explore hardware considerations for Windows Server 2008 R2, including processing power, memory, storage capacity and built-in networking connectivity and management hooks needed to properly run an application workload and a specific version of Windows Server. We also evaluate maintenance contracts and which one best suits your business needs, which hardware add-ons are worthy to bundle with the system and which built-in software you need to more easily deploy the hardware in production environments. We also review hardware requirements to get ready for Microsoft’s next-generation operating system.

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      • How to successfully manage Windows Server storage

        This e-book addresses some of the most critical issues affecting Windows servers and storage -- from choosing the right server to planning your server room and assessing your storage needs, get useful, applicable information that can help you manage Windows Server storage and integrate your servers and storage smoothly.

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      • Can Microsoft map the future of IT?

        Microsoft is in an unusually busy period, releasing new versions of 12 of its products, with an eye toward better integration of systems and applications to brace environments for the cloud era. With coverage of Office 365 to Windows Desktop and Server to Office 15 and Exchange, this e-book looks at the feature updates that could make a difference in how you operate your day-to-day IT environment all the way from the data center to mobile devices.

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Featured E-ZINES on searchWindowsServer.comView all >>

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

  • Network Evolution

    Network Evolution magazine keeps IT professionals up-to-date on next-generation IT enterprise networking.

ALL TECHTARGET E-ZINES

Featured E-BOOKS on searchWindowsServer.comView all >>

  • Overcome today's disaster recovery challenges

    The use of devices not connected to a local network is a challenge for IT staffs tasked with protecting data on those devices. Completing backups within a reasonable timeframe has become an issue for organizations. Some organizations are opting for alternatives to traditional backup to address these challenges. The cloud has been pushed as an alternative to tape for offsite storage for disaster recovery. However, there are challenges with this approach and with protecting applications running in the cloud.

  • Cloud storage challenges and choices

    Our comprehensive e-book tackles the cloud storage challenges and business decisions that surround cloud storage investments, and breaks them into three areas of concentration: architecture, availability and return on investment.

    Get the latest updates on architectural choices when using the cloud for storage, including cloud controllers and application programming interfaces. We provide a short list of technical capabilities to look for in a cloud controller and questions to ask your service provider. Learn which metrics your peers are using to determine if cloud storage projects are meeting their potential, and what sort of service levels you can expect from providers or hybrid projects. Discover how to leverage the most cutting-edge cloud technologies and how not to get taken advantage of when choosing a cloud storage strategy/service.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchWindowsServer.comView all >>

  • Contact center upgrades to clear up complex customer service

    Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels, many contact center managers are looking to upgrade the hardware and technologies that form the backbone of their operations. An upgrade, however, requires due diligence, careful planning and a trained eye on the prize -- improving the customer experience.

    In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies. First, Pamela DeLoatch details why outmoded technology -- not the people behind it -- is to blame for the bad rap often given to contact centers. DeLoatch also looks at the purported benefits of cloud-based operations -- for smaller companies, especially. Next, Sue Hildreth explains why customer service automation is a compulsory today. In her story, industry watchers serve up five best practices for ensuring the success of customer service automation. Christine Parizo finishes with a close look at the multichannel challenges facing contact centers and whether the cloud -- said by some to be a cure for fragmented customer service -- is all it's cracked up to be.

  • Devising a security strategy for the modern network

    The network of today's enterprise is larger and more diverse than ever, which means there's more for hackers to attack. So as enterprises update their network security strategy to take into account the latest devices coming online, they must also prepare for the future, too. This TechGuide looks at the options for network defense today and in the near future, including how to spot vulnerabilities and how to rank them, too, so infosec pros can respond to inevitable attacks quickly and efficiently.

OTHER FEATURED E-HANDBOOKS