Cannot delete stuck print jobs in the queue

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Try opening a command prompt (Click Start > Run > type "CMD" in the window) and entering the command "NET STOP SPOOLER" without quotes. After the service stops, enter "NET START SPOOLER" to restart the print spooler. You can also start and stop the spooler service using the Services applet in the MMC. To get to the root cause of the stuck print jobs, check the event logs of your workstation and print server.