Numara Footprints 9 from Numara Software Inc. offers a flexible platform for managing the service desk and extends business process automation throughout the organization.
With Numara 9, admins can track and automate internal and external customer service agreements and ensure compliance. In addition, they can manage configuration items and their relationships in a fully integrated configuration management database (CMDB); and automate extensive, fully customizable workflow and business rules.
Version 9 features a new Integrated Service Catalog that enables admins to create a straightforward menu of IT services and provide an outward face to customers. It supports ITIL V3 so the service desk can align IT goals with business needs.Other new features of Numara Footprints 9 include the following:
- Service Desk On-the-Go that provides anywhere, anytime service with Numara FootPrints Mobile.
- Proactive service management that prevents downtime and ensures business continuity with the new preventive maintenance module.
- Service-level agreements that can be configured on an hourly basis for up to 48 hours -- providing tighter service-level management.
- Web services support for CMDB.
System requirements: Microsoft Windows Server 2003, 2008; Windows XP, Vista; Linux, Sun SPARC 2.8 and above, IBMAIX, HP UX; Microsoft SQL Server 2000, 2005; Microsoft SQL Server Express 2005; Oracle 10g/11g; MySQL 4 and 5; Postgres 7/8; Microsoft Windows Mobile; RIM Blackberry; and Apple iPhone.
Pricing: Available upon request.