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Specops Password Reset


Specops Password Reset is an IT help desk technology designed to allow end users to securely reset and/or unlock their own Active Directory accounts.

Forgotten or lost passwords are the most common reason users contact their organization's help desk. To reduce the number of calls and email messages to an organization's help desk, Password Reset, from Special Operations Software USA Inc., uses two different techniques to verify users' identities: secret questions and mobile phone verification codes. This is how it works. To use secret questions for verification, users enroll on the Password Reset Service, where they are asked to answer a number of questions. As for mobile phone verification codes, a text message with a verification code is sent to a user's mobile phone. That user is then required to enter the code into the Web application in order to reset the password.

Password Reset also features close integration with the default domain policy, including Specops Password Policy and Windows Server 2008 fine-grain password policy.

Other components include the following:

  • Group Policy Management Console (GPMC) snap-in. This feature, added to the Group Policy Object Editor, allows administrators to configure password reset settings for a certain GPO. The snap-in is in the user part of Group Policy, and the password policies are configured for the users affected by the Group Policy, not the computers.
  • Web-based interface. The change password interface element is the same for end users as it is for help desk personnel. This means that end users also get help when changing passwords, making it easier to be compliant with the organization's password policies.
  • System requirements: Windows XP or higher, Microsoft Management Console 3.0, Microsoft .NET Framework 2.0, Group Policy Management Console, Active Directory Users and Computers MMC snap-in, Windows Server 2003 Service Pack 2 or higher, Microsoft .NET Framework 3.5 Service, Microsoft .NET Framework 2.0. Client: Windows 2000 Service Pack 4 or higher, Internet Explorer 6 SP1, Domain member.


    This was first published in February 2009

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