Remote management dos and don'ts

Krissi Danielsson, assistant editor

Who will fix your network when it goes down? If you don't have a large IT staff onsite all day and all night, then you need to look into remote management solutions. Adam Solomon, Founder and President of Kesem Technology in Silver Spring, Maryland, gave searchWindowsManageability some tips on setting up an efficient

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remote management solution.

Do use multiple solutions together, rather than just one system. Keep a number of different solutions. You might use HP OpenView and PC Anywhere, then Windows Terminal Server and other third party wireless providers.

Do pay close attention to security. "Make sure that your firewall and your encryption solutions are up to snuff," Solomon said. Don't "leave yourself open to the world." Whatever path you take to access your networks remotely, make sure that opening isn't open to everyone.

Do work with a good provider. "A lot of technical companies have proficiencies in certain areas. but no one is an expert on everything," said Solomon. Choose a third party provider to assist in areas outside your company's area of expertise, and make sure that provider can provide the help you need.

Don't rely on only one plan, so that it's "your sole means of controlling your environment in the middle of the night." Do have a backup plan in place, so that "worst comes to worst, you can actually get someone in there to fix the server," recommended Solomon. Your remote solution might fix most problems, but there will always be some issues that require you to have someone "in front of a computer."

Don't overuse the remote solution. Do remember that most new servers, including those put out by Microsoft, are stable. "There's the temptation with this new control to mess with your server all the time. Don't do that. If it's working, leave it alone and let it work," said Solomon. In other words, if it ain't broke, don't fix it.

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