Admin Know-IT-All Question #27

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"Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance or a stranger"

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Today's Know-IT-All answer is:
e. Both a. and b.

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One of the stranger problems you might encounter in installing Windows XP in your organization is the disappearance of your optical drive. The problem crops up both with Windows XP Professional and XP Home. Clearly the issue is software related because you can see a question mark for devices listed in the CD-ROM drive section of the Device Manager. The problem is that even if you uninstall the drive in the Windows Device Manager, the old driver is still loaded automatically when you reboot. You've most likely installed the wrong driver or your driver has gotten corrupted. In either case, you need to get rid of the old driver.

Your first step should be to try and replace the driver. To do this...

If this quiz has left you yearning for more information, please check the links below for related articles and tips:

>> Read Serdar Yegulalp's full article entitled: Where's that DVD drive?.

>> Read about DVD migration issues on different platforms in this article entitled Fix DVD fallout from Windows 98 to Win2k laptop upgrade.

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