Bob Haynie, the chief "Go To" guy for Microsoft Windows XP Professional and Office XP deployment, has spent more than 20 years writing and editing technical information. From the beginning, he has considered himself an advocate for the reader, someone who finds, organizes and clarifies essential information so that it can be used by the people who do the work—especially IT pros facing onrushing deadlines, frustrated users, and overly-optimistic managers.
Bob began his tech career in Salt Lake City when Sperry, impressed by his writing samples, offered him a job. He taught himself about computers and word processing, and produced a 240-page user's guide -- in his first two months. Relying on a knowledge of writing and a belief that any topic could be presented clearly and simply, he continued to write and troubleshoot, ultimately being assigned to develop and produce documentation for Sperry's Unix 6000 Series.
Moving to the northwest in 1986 to create documentation for a small company specializing in products for electrical utility companies, he was soon drawn into the gravitational field of Microsoft. He edited the MS-DOS 5.0 Programmer's Reference on a subcontract, then joined on full time to teach writing and editing to technical support workers assigned to the Product Support Services Knowledge Base. While there he also served as a general purpose writer/editor on Windows NT (then in its initial release), LANMan, Mail Gateways and other products.
Now Bob has focused his skills on his role as a deployment foreman. Drawing on his long and varied experience, and still believing that learning things should be a challenge but not a chore, he is helping to uncover and highlight the best information available on deploying Windows XP and Office XP -- so you can find out what you need to know to start getting things done.