For the third consecutive year, SearchWin2000.com has polled Windows professionals for their opinions on a number...
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of Microsoft products and services, ranging from its flagship operating system to the free Software Update Services utility. We've also asked users to let us know how Microsoft is doing in securing their products and how they treat their customers. The results this year show that while users find that Microsoft has several areas in which it needs to improve, the software maker has won points for the strides it has made in the past 12 months.
In this year's polling, which was conducted this spring, nearly 1,000 IT administrators and managers voiced their opinions. They were asked to "grade" Microsoft products and services on a 1 to 5 scale, with 1 a failing grade and 5 a top grade, as well as to describe how important they consider related items such as the Microsoft certification program.
Following is a series of articles based on what users had to say in the report card survey. If you'd like to lend your voice to this discussion, please send us an e-mail. Be sure to include "2004 Microsoft Report Card" in the subject line.