Users rate quality of Microsoft products, services

In a new survey, nearly 1,000 IT administrators and managers rate the quality of a number of Microsoft products and services, including Windows Server 2003, Active Directory and Systems Management Server.

  We asked 1,000 respondents to our annual survey of customer attitudes about Microsoft to grade the quality of eight important Windows enterprise products on a scale of 1 to 5, with 1 for "F" or fails and 5 for "A" or excels. We then calculated a weighted average for each product to determine Microsoft's product quality Report Card for 2004.


INDEX: The 2004 Microsoft Report Card

  B+ (score 4.25)     Windows Server 2003
Microsoft's newest server infrastructure platforms for powering networks and connected applications.
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  B (score 4.07)     Windows XP
Microsoft's flagship desktop operating system.
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  B (score 4.02)     Exchange Server 2003
Microsoft's latest messaging server, providing e-mail, calendaring, contacts and other collaboration.
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  B (score 3.99)     Windows 2000 Server
Microsoft's earlier-generation server networking operating system.
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  B (score 3.97)     Windows 2000 Professional
Microsoft's previous desktop operating system.
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  B (score 3.96)     Active Directory
Microsoft's directory service, providing hierarchical information storage of enterprise objects.
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  B- (score 3.77)     Exchange 2000
Microsoft's previous messaging server, providing e-mail, calendaring, contacts and other collaboration.
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  C+ (score 3.47)     Software Update Services
Microsoft's SUS provides automated deployment of patches and updates.
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  C+ (score 3.32)     Systems Management Server
SMS provides change and configuration management for the Microsoft desktop platform.
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