Users rate quality of Microsoft products, services

In a new survey, nearly 1,000 IT administrators and managers rate the quality of a number of Microsoft products and services, including Windows Server 2003, Active Directory and Systems Management Server.

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  We asked 1,000 respondents to our annual survey of customer attitudes about Microsoft to grade the quality of eight important Windows enterprise products on a scale of 1 to 5, with 1 for "F" or fails and 5 for "A" or excels. We then calculated a weighted average for each product to determine Microsoft's product quality Report Card for 2004.

INDEX: The 2004 Microsoft Report Card

  B+ (score 4.25)     Windows Server 2003
Microsoft's newest server infrastructure platforms for powering networks and connected applications.
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  B (score 4.07)     Windows XP
Microsoft's flagship desktop operating system.
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  B (score 4.02)     Exchange Server 2003
Microsoft's latest messaging server, providing e-mail, calendaring, contacts and other collaboration.
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  B (score 3.99)     Windows 2000 Server
Microsoft's earlier-generation server networking operating system.
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  B (score 3.97)     Windows 2000 Professional
Microsoft's previous desktop operating system.
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  B (score 3.96)     Active Directory
Microsoft's directory service, providing hierarchical information storage of enterprise objects.
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  B- (score 3.77)     Exchange 2000
Microsoft's previous messaging server, providing e-mail, calendaring, contacts and other collaboration.
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  C+ (score 3.47)     Software Update Services
Microsoft's SUS provides automated deployment of patches and updates.
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  C+ (score 3.32)     Systems Management Server
SMS provides change and configuration management for the Microsoft desktop platform.
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