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  • Eight best practices for retaining IT talent

    All companies concentrate on hiring the right people for IT, but few focus on retaining them. These tips will help you engage your staff members and build loyalty within the group. 

  • Will Microsoft's messaging monopoly devolve into a mere utility?

    Microsoft has an iron grip on the desktop and now the messaging-collaboration market, but its fortunes could fade if it can't generate new services based on those products. 

  • A look toward key Windows releases in 2011

    First service packs are coming for Windows 7 and Windows Server 2008 R2. With them comes pressure for enterprises to start their migrations. 

  • Microsoft Azure to be in Windows shops, like it or not

    Microsoft seeks new blood to deliver on the long-term strategy of making Azure a force in the cloud market and an extension of Windows Server. 

  • Windows managers eye the cloud but keep a safe distance

    Even with the easy bake Microsoft Hyper-V Cloud package for private cloud servers, Windows managers want more time to watch the cloud story unfold. 

  • A+ (A Plus)

    A-Plus (A+) is the name of a process, developed by the Computing Technology Industry Association (CompTIA), a large trade group, that certifies individuals for knowledge about and competency in installing, maintaining, customizing, and operating pers... 

  • Jump-starting the cloud with the right applications

    Assembling a trusty cloud app arsenal may be the key to a well-built cloud infrastructure, but knowing where to begin is half the battle. 

  • service desk

    A service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely ... 

  • Adding risk management analysis to a disaster recovery plan

    Incorporating risk management techniques within your disaster recovery plan will help identify critical business needs as well as other DR solutions. 

  • Microsoft offers Windows, Exchange SP1 betas

    At TechEd 2010, Microsoft executives breezed through service pack news in an effort to assuage IT managers' concerns about the company's shift to cloud computing.