A problem with PTRs and domain workstations

This tip was submitted to the SearchWin2000.com Tip Exchange by member Mutsje Motormuis. Let other users know how useful it is by rating the tip below.

Strangely, sometimes when you install Active Directory on a Windows 2000 server, the DNS server doesn't create a pointer record (PTR). This can cause trouble if you want to join a workstation into the domain.

So, if you are trying to get a workstation to join a Windows 2000 domain that only has DNS name resolution, and you are unable to resolve the domain, but can ping the IP address, then check the following:

  1. Are the DNS servers in the NIC TCP/IP properties?
  2. Does the DNS server have an NS Zone for the fully-qualified domain name (FQDN) of the domain?
  3. Does the DNS server have a PTR record that points to the FQDN of the domain?

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This was first published in March 2003

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