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If you have users who have problems with crashes or issues with backing up, and you need an easier backup solution, consider this. You can create and give them a formatted CD-RW that backs up on insertion.
On the CD-RW place an autorun.inf file that is similiar to the following -- of course change the file to match you batch file and icon name.
This works flawlessly if your users have DirectCD installed on their machines. The only thing they have to do is insert the CD.