The following is tip #2 from "10 tips in 10 minutes: Configuring Windows 2000 Server," excerpted from Chapter 6 in the book Microsoft Windows 2000 Server Administrator's Companion, Second Edition, published by Microsoft Press.
Immediately after finishing an installation of Windows 2000, or any operating system for that matter, check to make sure devices are recognized and properly configured. Although Windows 2000 Setup generally does a good job of detecting and configuring, Setup isn't able to resolve resource conflicts or overcome a lack of drivers. You'll also need to enable devices, such as an uninterruptible power supply (UPS), that were disconnected or disabled before starting the installation.
Microsoft Windows NT 4 isn't the best operating system for finding and troubleshooting device problems because it lacks Plug and Play (PnP) functions and supports a somewhat limited hardware base. In contrast, Windows 2000 handles these issues well, integrating PnP support along with a more centralized method of managing hardware devices, using Device Manager and the Add/Remove Hardware Wizard, and generally improving device driver support. Check the list of devices in Device Manager for conflicts and for devices that weren't installed during setup, and then use the Add/Remove Hardware Wizard to make the necessary changes. You can use Device Manager if you prefer a more hands-on approach.
Using the Add/Remove Hardware Wizard
Although you can use Device Manager instead of the Add/Remove Hardware Wizard to handle most of the wizard's functions, you do need to use the Add/Remove Hardware Wizard to add a device that Windows 2000 can't recognize or to unplug or eject a device.
Removing and Adding a Device
To remove a device, select the Uninstall/Unplug A Device option in the Add/Remove Hardware Wizard, and then use the screens that follow either to temporarily unplug a hot-pluggable device or to permanently uninstall a device from your system. You can always add the device back later by using this same wizard or by using autodetection of PnP devices in Windows 2000.
To add a device to your system, make sure the device is physically connected and, if appropriate, turned on. Then double-click the Add/Remove Hardware icon in Control Panel, and when the Welcome screen appears, click Next to begin the wizard.
Select the Add/Troubleshoot A Device option, shown in the image below, and then click Next. Windows 2000 scans your system for PnP hardware and displays a list of detected hardware. If new PnP hardware is detected, Windows 2000 installs drivers, if it can locate them, and displays a list of devices that it installed. Click Finish to end the installation process.
Troubleshooting a Device
If, after you add a device, Windows 2000 doesn't detect it or detects it incorrectly, you can troubleshoot the problem using the Add/Remove Hardware Wizard. When no new devices are found, Windows 2000 displays all the devices on your system—listing any disabled devices or devices with problems first.
When troubleshooting a problem device, select the device from the list, and then click Next to see the status of the device and to start a troubleshooter. To add a device that Windows 2000 couldn't detect, select Add A New Device from the list in the Choose A Hardware Device screen, and then follow these steps:
- Choose whether you want Windows 2000 to search for your hardware or whether you want to select the device manually from a list.
- Select from the list of devices detected, or select a type of hardware you want to install from the provided list, and click Next.
- If you chose to select your device manually, select the manufacturer and device, or click Have Disk to supply your own drivers, and then click Next. Windows 2000 installs the drivers for your device and then displays a summary of its actions.
- Click Finish to complete the wizard.
10 tips in 10 minutes: Configuring Windows 2000 Server
Tip 1: Checking for setup problems
Tip 2: Configuring devices
Tip 3: Using Device Manager
Tip 4: Troubleshooting devices
Tip 5: Configuring Networking Settings
Tip 6: Using the Windows 2000 Configure Your Server Tool
Tip 7: Configuring the first server on your network
Tip 8: Performance and memory tuning
Tip 9: Updating Windows
Tip 10: Securing Windows
This chapter excerpt from Microsoft Windows 2000 Server Administrator's Companion, Second Edition by Charlie Russel, Sharon Crawford and Jason Gerend is printed with permission from Microsoft Press, Copyright 2002. Click here for the chapter download or to purchase the book.