Error messages after XP SP2 install

John Gormly, Contributor, myITforum.com

You're proud of yourself: you successfully installed Microsoft Windows XP Service Pack 2 (SP2). The only problem is that your computer repeatedly restarts with the following Stop error:

A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:
STOP: c0000135 (Unable To Locate Component)
This application has failed to start because winsrv was not found. Re-installing the application may fix this problem.

Your computer may restart immediately if it is configured to automatically restart when a system failure occurs. To turn off this option so that your computer does not restart, press F8 at startup, use the arrow keys to select the Disable automatic restart on system failure option and then press the Enter key.

This problem may occur if the following conditions are true:
* T.V. Media (TvMedia.tvmbho) from Total Velocity Corporation is installed on your computer.
* You try to install Windows XP SP2.

Microsoft is investigating reports of a compatibility issue between Windows XP SP2 and a third-party advertising program named T.V. Media. The issue occurs when you have T.V. Media installed on your computer, and you try to install Windows XP SP2. You receive a Stop error when you restart your computer, and the installation process fails.

3-steps to a resolution
T.V. Media is a third-party advertising program that you may not want to continue running. To resolve

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this issue and to remove T.V. Media, follow these steps.

Step 1: Use Recovery Console to remove Windows XP SP2
Remove Windows XP SP2 from your computer by using Recovery Console. For additional information, click the following article number to view the article in the Microsoft Knowledge Base, and then see the "Use Recovery Console" section:
875350 How to remove Windows XP Service Pack 2 from your computer http://support.microsoft.com/default.aspx?kbid=875350.

Step 2: Remove T.V. Media
If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Remove all T.V. Media programs. To do this, download the following tool from the Microsoft Download Center:

Download the Adware T.V. Media Removal Tool (KB 886590) package now. http://www.microsoft.com/downloads/details.aspx?FamilyId=F94E8B27-B656-45CD-9668-73134A18231B&displaylang=en.

Step 3: Reinstall Windows XP SP2
After you have removed T.V. Media, reinstall Windows XP SP2. To do this, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;windowsxpsp2.

John Gormly has worked for a leading public accounting firm for the last 15 years. He is a regional technology director responsible for all aspects of technology, including PC support, LAN/WAN infrastructure, telecommunications, project management, training, IT deployments and personnel management.

This was first published in December 2004

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