Tip

User psychology

Sometimes, technology can be really intimidating to those who are not familiar with it. When that happens, organizational effectiveness can be severely compromised, as technical neophytes grapple with their fear of new technology.

This tip, submitted by Bryan Schulz, Network Administrator for Spintek Gaming Technologies, Las Vegas, is a simple way to attempt to overcome the trepidation that neophytes can feel when confronted with something as simple as an operating-system upgrade. For submitting this tip, Bryan gets a free shirt from

Requires Free Membership to View

techtarget.com.

-------------------------------------------------------------

I have participated in several IT projects to migrate novice users from Windows 9x to both Windows NT Workstation and Windows 2000 Professional. One technique that I have used to ease their anxiety is to import the familiar clouds.bmp onto their new desktops and install it as Windows wallpaper before giving their PC's back to them. It is very reassuring to an HR Assistant, or an Accounting Clerk for example, to see the familiar cloud background on their screens. Users always say the same thing when they see their upgraded PC's for the first time, "Wow, this looks like Windows 95!" From that point forward, they look for similarities, not differences in the operating systems, which has made things a lot easier for our Help Desk Technicians."


This was first published in August 2000

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

Disclaimer: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.