Verifying Data Protection Manager status

Microsoft System Center Data Protection Manager (DPM) service only runs when it is actually running DPM jobs. In other words, most of the time it is inactive. That makes it hard for you to know whether or not the service is actually operating.

Therefore, the first step in troubleshooting most Data Protection Manager problems is to verify that DPM is actually operating. To check the Data Protection Manager service, start it using the start command under Administrative Tools>Services>Details>Properties>General on the DPM Server.

If Microsoft System Center Data Protection Manager doesn't start from the start command, check the underlying services that it depends on. These are:

  • DPM File Agent
  • SQLAgent$MICROSOFT$DPM (the SQL Agent)
  • Virtual Disk Service (VDS)
  • Volume Shadow Copy (VSS)

The Windows Event Viewer can check all of these to verify they are not shut down. If any of these services are shut down, restart the service and go back to the DPM server menu to make sure that Startup type is set to Automatic. If that doesn't work, try shutting down the services and restarting them.

If you do need to shut down the services, do so in this order: 1) VDS; 2) VSS; 3) SQL Agent; 4) SQL Server. Data Protection Manager's service will shut down automatically.

Next, start

Requires Free Membership to View

the VSS service. Now try to start the Microsoft System Center Data Protection Manager service. If it starts, the other dependent services will automatically restart. If it still doesn't start, restart Windows Server.

Microsoft System Center Data Protection Manager Fast Guide

 Verifying Data Protection Manager status
  Server plays key role in Data Protection Manager deployment
  Why Data Protection Manager is replacing disk-to-tape backups
 Troubleshooting Data Protection Manager warning message
  Measuring the impact of Data Protection Manager 2006
  Storage pool savvy helps admins optimize Data Protection Manager
  Watch for unsupported data types in Data Protection Manager
  Protecting servers with Data Protection Manager

About the author:
Rick Cook has been writing about mass storage since the days when the term often meant an 80K floppy disk. Today he specializes in writing about issues related to storage and storage management.

This was first published in April 2006

There are Comments. Add yours.

TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

Disclaimer: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.