Learning

Step 4: Handle e-mail and phone calls in batches

If you are like most people, you get phone calls and e-mail messages throughout the day. However, if you respond to them as they come in, your day will be too fragmented to do anything effectively. "Chunk e-mail and telephone calls and return them all at once," suggests O'Shea. "Use all the tools that the phone and e-mail systems offer you" for management of these contacts.

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10 STEPS TO SUCCESSFUL TIME MANAGEMENT

 Home: Introduction
 Step 01: Getting started
 Step 02: Set clear goals and objectives
 Step 03: Keep an activity log
 Step 04: Handle e-mail and phone calls in batches
 Step 05: Divide larger tasks into groups of smaller ones
 Step 06: Prioritize tasks
 Step 07: Set aside chunks of time to do nothing
 Step 08: Don't overwork yourself
 Step 09: Learn when to say no
 Step 10: Know when you need time management help

This was first published in April 2005

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