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Best practices for managing software upgrades

Can you please recommend some best practices for managing technical software upgrades (service packs, version upgrades, patches, etc.)?
A number of reliable vendors offer software that will assist you in this endeavor. If you are operating a primarily Microsoft environment, start with Manageability: Build, deploy and maintain information systems with optimal flexibility. You can also go to such sites as GFI.com. You can also try investigating vendor-specific solutions from IBM, Compaq, Dell and the like.

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