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Can't delete old Microsoft Outlook public folders

Without proper Exchange Server permissions, an administrator is unable to delete old Microsoft Outlook public folders. Here's a workaround.

As the new Exchange administrator at my company, I am attempting to clean up the Microsoft Outlook public folder tree. However, I've been unable to delete unused or old Outlook public folders because the administrator was not given permissions.

Unfortunately, the author/owner/creator of the Microsoft Outlook public folder has left the organization and the former network administrator has deleted this user from Active Directory (AD). We are running a Windows 2000 Server operating system with Exchange Server 2003. What do you suggest?

You should use Exchange System Manager (ESM) to clean things up, instead of Microsoft Outlook. Take a look at Microsoft's article on how to reset Microsoft Outlook public folder permissions using ESM.

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This was last published in October 2008

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