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External disk drive no longer recognizes C: drive

After formatting his C: hard drive, an administrator reloaded the external hard drive he uses as backup. The external drive loaded as a device with a removable disk. Now he cannot get it to recognize his hard drive as a disk drive.

I recently formatted my C hard drive. When I was reloading my external hard drive that I use as a backup, it loaded as a device with a removable disk. Now I cannot get it to recognize my hard drive as a disk drive.
Unplug the external disk drive, check the cable connections (including power) for the internal drive, make sure it is configured as the master hard drive, and confirm the BIOS settings.

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