I administer multiple computers with multiple OSes (generally, Windows 2000 but not always). I waste a lot of my time either moving to the site or, once there, realizing that I was misinformed about the problem and must return later with the appropriate tools, software, etc. I would like to be able to open a connection to user desktops and be able to coach them in the process. I know it can be done; I've been on the receiving end. But how can I, running Win2k Pro, do the same? Is it organic to the OS, or do I need a third-party program?
With Windows 2000, you'll need a third-party program (Windows XP has Remote Assistance built in to it). There are a handful of remote control applications on the market. Many help desk tools also have similar features available.
NetOp Remote Assistance is an example.
Dig Deeper on Windows Operating System Management
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.