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Outlook Web Access won't let user reply to messages

If users can't reply to email in Outlook Web Access, SearchExchange.com expert Patricia Guerrero offers some troubleshooting tips.

Suddenly, a user's Outlook Web Access (OWA) won't let him reply. He gets a blank screen with a little x in a box -- almost as if it's a pop-up being blocked. He can access OWA and open his email but can't reply. This happened after he downloaded and then uninstalled WinFixer. Can you help?
VIEW MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A.

First, delete cookies, history and temp files. Then check to see if the pop-up blocker is turned on. If it is, turn it off. Add the OWA address to the allowed sites under settings for the pop-up blocker and test. Is the Windows Firewall turned on? Check for spamware as well. If the user is still experiencing problems, you should try closing any running applications and retest.

MEMBER FEEDBACK TO THIS ASK THE EXPERT Q&A:

This fix for Exchange Server is the most common available.
—Chris W.

Do you have comments on this Ask the Expert Q&A? Let us know.

Related information from SearchExchange.com:

  • Expert Advice: Forward/reply options for OWA messages
  • Tip: OWA may malfunction with some firewalls
  • Tip: Troubleshooting OWA problems
  • FAQ: Outlook Web Access
  • Learning Center: Troubleshooting Outlook Web Access
  • Reference Center: Outlook Web Access tips and resources
  • This was last published in October 2006

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