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POP3 email not appearing in Outlook 2007

Take a look at the steps you should take to resolve issues you may have with an additional POP3 email account not showing up in Outlook 2007.

Published: 22 Dec 2009
We have a user in our company who wanted his POP3 Rogers email added to his corporate Microsoft Outlook account. He wants to be able to receive both his corporate email and his Rogers email while being able to reply using the same email address that received the message.

There are times when his POP3 email didn't show up in Outlook and he'd have to restart in order to see it. We've changed various Outlook/Internet email settings, the Outlook Send/Receive settings, and have updated Outlook 2003 to 2007 but cannot resolve the issue.

The first thing I would check is whether your corporate firewall is blocking POP3 to this user. There have been many times where I have seen similar behavior, but what's really happening is that POP works when the user connects to a non-corporate network and then "tops working when the user connects to the corporate network.

If that's not the case, I would create a new MAPI profile on a new computer with the user's settings. If that works, the culprit was something environmental on the user's original computer. From there, I would try creating a new MAPI profile on that computer to see if it resolves the issue.

If creating a new MAPI profile on a new computer doesn't resolve the issue, then you'll need to check with your ISP, or see if there is something strange happening on your network at the times in question.

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