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POP3 users cannot send mail outside the server

I have an Exchange 2003 server. My POP3 users cannot send mail outside the server; I get a relaying denied. I have everything set that I can think of, but nothing helps.
It sounds to me like someone has locked down relaying and made a mistake in configuring this in Exchange 2003. You need to read Knowledge Base article 821746: How to prevent unsolicited commercial e-mail in Exchange 2003.

Pay particular attention to the settings for IP Address Restriction and Configure Authentication. If you have IP address restrictions in place, per the article, you'll need to make sure they match up with the machines that are having trouble sending. If you have authentication configured, you'll need to make sure the sending clients are actually authenticating.

Barring these two suggestions, I recommend using the telnet command to test sending a message via POP and see what error message the server is sending back to you. While this article isn't specifically about Exchange 2003, the steps for telnet described in it can be used to test an Exchange 2003 server: Knowledge Base article 885685: How to troubleshoot the POP3 Connector in Windows Small Business Server 2003.

Do you have comments on this Ask the Expert Q&A? Let us know.

Related information from SearchExchange.com:

  • Tip: A primer on messaging standards: SMTP, POP and IMAP
  • Learning Center: E-mail protocols crash course
  • Reference Center: POP3
  • Dig Deeper on Legacy Exchange Server versions

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