If both users are in the same domain you can:
- Go into Active Directory (AD) and right-click on User A and select Properties.
- From there you can click on Exchange General Tab -> Delivery options.
- Under Forwarding Address click on Forward To -> Modify.
- From here enter User B's account and select Check Name. Hit Okay and Apply.
- At this point, when any email goes to User A, a copy is being forwarded to User B.
If User A is in one domain and needs to forward to User B, who in the BlackBerry context has a BlackBerry Internet Service (BIS) account (for example), here are the steps:
- Go into AD and create a new account. Call it USER A II (or whatever you want).
- Do not create a mailbox for this user at this point.
- Once the user account is created, right-click on the user and select All Tasks -> Exchange Tasks.
- Click Next and select "establish Email address."
- Under External Email select Modify -> Custom Address.
- Enter the email address of User B.
- Click Next and Finish.
This will forward a copy of User A's email to User B.
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