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Some accounts can't log onto OWA after migration

After migrating from GroupWise 6.5 to Exchange Server 2003, some mailbox accounts are unable to log onto Outlook Web Access -- even though permission has been granted.

Peter Tersteeg, Dell

Published: 14 Feb 2006

We are in the process of migrating from GroupWise 6.5 to Exchange Server 2003 on separate servers. One server was formatted with Windows 2003 server installed and promoted to the domain controller. The second was formatted with Windows 2003 installed, joined to the domain, and then Exchange 2003 was installed.

The local Active Directory account is working with Outlook Web Access. Any other accounts I create with Exchange mailboxes will show up, and I'll see messages sent to those accounts with Exchange System Manager. However, I can't log into Outlook Web Access with those accounts, even though OWA is granted for the account.

What error are you getting? You can type in http://servername/exchange/UPN (UPN of the account you are trying to log into). Microsoft provides an array of troubleshooting material for Outlook Web Access. Some of the articles I especially like are:

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Related information from SearchExchange.com:

Learning Center: Troubleshooting Outlook Web Access

FAQ: Outlook Web Access

Reference Center: Outlook Web Access tips and resources

Reference Center: Migration advice

Dig Deeper on Exchange Server setup and troubleshooting

When OWA's default configurations aren't good enough OWA runs fairly well with its default configurations in Exchange. But it could run better. Microsoft Exchange Server expert Brien Posey explains why it's important to determine the appropriate virtual directory and why you should simplify your OWA URL.

Troubleshooting Microsoft Outlook Web Access logon issues Are you experiencing problems logging into Microsoft Outlook Web Access (OWA)? Although OWA isn't the most complicated application, its numerous deployment options can cause problems. In this tip, Exchange Server expert Brien Posey explains different troubleshoot methods you can use to alleviate your OWA logon headaches.

Top 5 Outlook Web Access (OWA) tips of 2008 Based on your views, here are the top five Microsoft Outlook Web Access (OWA) tips of 2008. Discover how to customize an OWA authentication logon, fix message size limits, repair damaged virtual directories and more with this collection of top tips.

Microsoft Exchange Server and Outlook email archiving FAQs Get email-archiving advice for Exchange Server, Outlook and OWA. Plus, learn about email-archiving tools and methods to achieve effective data retention.

Repairing damaged OWA virtual directories in Exchange Server 2003 Repairing corrupt Exchange Server 2003 virtual directories prevents Outlook Web Access (OWA) from displaying icons as red Xs or showing 'Loading' messages.

How to improve Outlook Web Access (OWA) security Two big Outlook Web Access security issues are email attachments and OWA user authentication. Get tips on how to improve Outlook Web Access security here.

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Some accounts can't log onto OWA after migration

After migrating from GroupWise 6.5 to Exchange Server 2003, some mailbox accounts are unable to log onto Outlook Web Access -- even though permission has been granted.

Dig Deeper on Exchange Server setup and troubleshooting

Related Q&A from Peter Tersteeg

Mailbox viewing problems after migrating to Exchange 2007

Migrating mailboxes across domains with the Exchange Management Console

Recovering deleted items after an Exchange 2003 migration

Have a question for an expert?

Start the conversation

0 comments

Please create a username to comment.

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