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Some accounts can't log onto OWA after migration
After migrating from GroupWise 6.5 to Exchange Server 2003, some mailbox accounts are unable to log onto Outlook Web Access -- even though permission has been granted.
We are in the process of migrating from GroupWise 6.5 to Exchange Server 2003 on separate servers. One server was formatted with Windows 2003 server installed and promoted to the domain controller. The second was formatted with Windows 2003 installed, joined to the domain, and then Exchange 2003 was installed.
The local Active Directory account is working with Outlook Web Access. Any other accounts I create with Exchange mailboxes will show up, and I'll see messages sent to those accounts with Exchange System Manager. However, I can't log into Outlook Web Access with those accounts, even though OWA is granted for the account.
What error are you getting? You can type in http://servername/exchange/UPN (UPN of the account you are trying to log into). Microsoft provides an array of troubleshooting material for Outlook Web Access. Some of the articles I especially like are:
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Related information from SearchExchange.com:Learning Center: Troubleshooting Outlook Web Access
FAQ: Outlook Web Access
Reference Center: Outlook Web Access tips and resources
Reference Center: Migration advice
- Troubleshooting Outlook Web Access from an IIS perspective (301428)
- Troubleshooting OWA when the contents frame displays "Loading" (280823)
- Users may receive a "503 Service Unavailable" error message in Exchange Server 2003 when they try to use a Web browser to gain access to OWA (837285)
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Related information from SearchExchange.com:
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