We have a Windows XP machine running Microsoft Outlook 2003. The Exchange server is 2000. When User X logs on and executes Microsoft Outlook, he is unable to access Exchange 2000 public folder subfolders. However, when I log on to User X's Windows XP and Outlook 2003 machine, I can access Exchange 2000 public subfolders without issue. It seems to be an
Access Control List (ACL) or
MAPI problem, but where do I look?
Use Exchange System Manager to check the Security tab of the properties for the problematic Exchange public folder(s). Ensure the user who couldn't access the public folders is either explicitly (i.e., account listed) or implicitly (i.e., group membership) granted access.
Do you have comments on this Ask the Expert Q&A? Let us know.
Related information from SearchExchange.com:
Expert Advice: Propagating permissions to all public folder subfolders
Expert Advice: Pulling a public folder permissions list
Exchange Admin 101: Introducing public folders
FAQ: Exchange public folders
Learning Guide: An administrator's guide to Exchange Server public folders
Reference Center: Exchange public folder management tips and resources