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User cannot view Microsoft Outlook archive folder remotely

SearchExchange.com expert Brad Dinerman points out a potential reason why a user can access a Microsoft Outlook archive folder from the office, but not remotely.

I support users who access their Microsoft Outlook accounts remotely. One of the users has a large archive folder that can be viewed on his laptop while in the office. However, when he accesses Microsoft Outlook remotely on the same laptop, he cannot view his archive folders. We are using Microsoft Outlook 2003 on a Windows 2003 Small Business Server.
Dinerman: It is very possible that the archive folder is located on a network share rather than on his local laptop. If that is the case, then he would have no way of accessing it when he is off the local area network (LAN) and on the road. Please verify whether this is the case and report back to us as a follow-up.

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