I would check to make sure the computers in that department are up-to-date with the latest service pack. You didn't mention the operating system version they are running, but I do remember an issue with Windows 2000 where this would happen.
Dig Deeper on Windows Operating System Management
Related Q&A from Rod Trent
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.