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Steve Kleynhans: Delivering an effective end-user environment

Steve Kleynhans' "Delivering an effective end-user environment" session from Enterprise Windows Decisions 2003.

The PC industry is going through the deepest downturn in its relatively short life, leading many to conclude that...

end-user platforms are no longer important in the corporate environment. But while portions of the industry have matured, corporate spending on end-user platforms, client licenses, software configuration, administration tools and support still makes up a major portion of every corporate IT budget. These trends are putting increasing pressure on IT decision makers to both cut costs and improve service levels/worker productivity.

In this presentation Meta Group's VP Steve Kleynhans revealed the technology trends and management approaches that challenge the status quo with a specific focus on:

  • new technologies that are reshaping end user software platforms,
  • how these technologies challenge current IT management structures,
  • best practices to deliver a cost-effective end-user environment,
  • the roles of various application delivery models including thin clients, rich clients and smart thin clients, as well as
  • how to integrate the growing proliferation of PDAs and other devices into your infrastructure.
Feel free to download Steve's PowerPoint presentation from the show.

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